Frequently Asked Questions:
We put up some frequently asked questions for customers to get immediate answers.
1) Are your products authentic.
Yes our products are 100% authentic, and we back them up with our 15 day no questions asked money back guarantee. Click here to read more information regarding our returns policy.
2) Why are we cheaper then retail stores?
We are a 100% online based ecommerce store, the only physical locations we have are our office and warehouse. Retail stores have very expensive rental overheads every month, thus the expensive retail prices. But not us, therefore we are able to offer our customers very good price discounts.
3) Do you ship worldwide?
Yes, we ship to most countries in the world, click here for a list of countries we ship to.
4) How much is shipping?
Currently our shipping price is fixed at £9.95 for US, EU and Asia countries. Most online stores charge at the minimum of £25-50 for international shipping.
5) What are the payment methods available?
Currently we only accept Visa and Mastercard.
6) Do I have to pay tax for my purchase?
Yes and No. The chances of not paying tax is 99%, with the exception of only 1% whose package are checked by the customs.
7) How long is the guarantee period?
15 days. You may return the item in its original, unused condition (including all original packaging and tags) within 15 days for a full refund, less shipping costs. Click here for more information
8) When will my order be dispatched?
We dispatch the items within 2-4 business days. If there is a delay, we will inform you by email. International orders are are usually delivered within 7 business days from the order's ship date.
If you cannot find an answer to your question, please click here to contact us.